> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revdesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about RevDesk. Find answers to common questions about setup, features, billing, and more.

# Frequently Asked Questions

Quick answers to the most common questions about RevDesk.

***

## Getting Started

<AccordionGroup>
  <Accordion title="How long does setup take?">
    Most businesses are live the same day. Add your business info, connect your calendar, and you're ready to take calls.
  </Accordion>

  <Accordion title="Do I need technical skills?">
    No. RevDesk is designed for business owners, not developers. If you can describe what you want in plain
    English, you can use RevDesk.
  </Accordion>

  <Accordion title="Can I try it before paying?">
    Yes. Get started at [revdesk.com/trial](https://www.revdesk.com/trial) for a real phone number, voice
    credit, and 14 days of full access. Before the trial ends, choose which agents to keep and confirm the usage
    pool in your quote.
  </Accordion>

  <Accordion title="What information do I need to get started?">
    At minimum: your business name, what you do, and your business hours. You can add more detail later.
  </Accordion>
</AccordionGroup>

***

## Phone Numbers

<AccordionGroup>
  <Accordion title="Can I keep my existing phone number?">
    Yes. You can either forward your existing number to RevDesk, or port it over entirely. Most businesses start with forwarding.
  </Accordion>

  <Accordion title="How much do phone numbers cost?">
    Phone numbers run \$5-10/month depending on type (local vs toll-free). Most businesses only need one to
    start.
  </Accordion>

  <Accordion title="Can I have multiple phone numbers?">
    Yes. Add as many as you need for different departments, locations, or marketing campaigns.
  </Accordion>

  <Accordion title="Can I choose my area code?">
    Yes. Pick any available area code, or get a toll-free number.
  </Accordion>
</AccordionGroup>

***

## AI Capabilities

<AccordionGroup>
  <Accordion title="Does the AI sound like a robot?">
    No. Modern voice AI sounds natural and conversational. Try our demo to hear for yourself.
  </Accordion>

  <Accordion title="What languages does the AI speak?">
    42 languages: English, Spanish, French, German, Portuguese, Italian, Chinese, Japanese, Korean, Hindi,
    Arabic, Russian, Dutch, Polish, Swedish, Turkish, Danish, Norwegian, Finnish, Greek, Czech, Romanian,
    Hungarian, Slovak, Bulgarian, Ukrainian, Croatian, Hebrew, Thai, Vietnamese, Indonesian, Malay, Tagalog,
    Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and Georgian. The AI can
    automatically detect and respond in the caller's language.
  </Accordion>

  <Accordion title="Can the AI book appointments?">
    Yes. Connect your calendar and the AI will check your real availability and book appointments directly.
  </Accordion>

  <Accordion title="What if the AI can't answer a question?">
    It will acknowledge that it doesn't have that information, collect the caller's contact info, and let them
    know someone will follow up. You get notified immediately.
  </Accordion>

  <Accordion title="Will the AI pretend to be human?">
    No. If asked directly, the AI will always be honest about being an AI assistant. However, it won't randomly
    announce it unless relevant.
  </Accordion>

  <Accordion title="Can the AI transfer calls to me?">
    Yes. Define rules for when transfers happen (emergencies, VIP customers, specific requests), and the AI will transfer accordingly.
  </Accordion>
</AccordionGroup>

***

## Calendar & Booking

<AccordionGroup>
  <Accordion title="Which calendars are supported?">
    Google Calendar, Microsoft Outlook (including 365), and Apple Calendar.
  </Accordion>

  <Accordion title="Will AI double-book me?">
    No. The AI checks your real-time availability before offering any time slots.
  </Accordion>

  <Accordion title="Can I set different availability for different services?">
    Yes. Create different booking types with different availability rules.
  </Accordion>

  <Accordion title="Does AI see my personal appointments?">
    No. We only check if times are busy or free. We never read event details.
  </Accordion>
</AccordionGroup>

***

## Pricing & Billing

<AccordionGroup>
  <Accordion title="How much does RevDesk cost?">
    Pricing has two parts: a monthly plan based on the agents you hire, and usage sized to the conversations they handle. Every quote states the included voice pool and overflow rate before purchase. Seats are unlimited and there is no setup fee. See our [pricing page](/pricing) for full details.
  </Accordion>

  <Accordion title="What happens if I go over my minutes?">
    Additional minutes are billed at \$0.10–\$0.20/minute based on volume. No service interruption, no surprise
    fees.
  </Accordion>

  <Accordion title="Are there any hidden fees?">
    No. You pay your plan fee plus any usage beyond what's included. That's it.
  </Accordion>

  <Accordion title="Can I add or remove coworkers?">
    Yes. Hire or drop any coworker anytime. Changes take effect on your next billing cycle.
  </Accordion>

  <Accordion title="Do you offer annual pricing?">
    Yes. Pay annually and you get 2 months free, so you pay for 10 months instead of 12.
  </Accordion>
</AccordionGroup>

***

## Features & Integrations

<AccordionGroup>
  <Accordion title="Does RevDesk integrate with my CRM?">
    Yes. We integrate with HubSpot, Zoho CRM, and LeadConnector (GoHighLevel) today. Zapier and webhooks cover custom integrations, and Salesforce, Pipedrive, Close, and Attio are on the roadmap. See [Integrations](/integrations).
  </Accordion>

  <Accordion title="Can I get notifications when calls happen?">
    Yes. Get real-time notifications via email, SMS, Slack, or webhook.
  </Accordion>

  <Accordion title="Are calls recorded?">
    Yes. All calls are recorded and transcribed. You can access recordings and transcripts in your dashboard.
  </Accordion>

  <Accordion title="Can I customize what the AI says?">
    Yes. Customize greetings, scripts, and specific responses. You can also add custom prompts to guide AI behavior in specific situations.
  </Accordion>
</AccordionGroup>

***

## Security & Privacy

<AccordionGroup>
  <Accordion title="Is my data secure?">
    Yes. We use industry-standard encryption for all data in transit and at rest. We're SOC 2 compliant.
  </Accordion>

  <Accordion title="Who can access my call recordings?">
    Only you and your authorized team members. We never share your data with third parties.
  </Accordion>

  <Accordion title="Can I delete call data?">
    Yes. You can delete individual calls or all data at any time.
  </Accordion>

  <Accordion title="Is RevDesk HIPAA compliant?">
    We offer HIPAA-compliant plans for healthcare businesses. Contact us for details.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="My AI isn't answering calls">
    Check that:

    1. Your phone number is active
    2. Forwarding is set up correctly (if using existing number)
    3. Your account is in good standing

    If issues persist, contact support.
  </Accordion>

  <Accordion title="AI is giving wrong information">
    Review your knowledge base for the incorrect information and update it. Changes take effect immediately.
  </Accordion>

  <Accordion title="Bookings aren't appearing in my calendar">
    Verify your calendar is properly connected in Settings → Integrations. Try disconnecting and reconnecting.
  </Accordion>

  <Accordion title="I'm not receiving notifications">
    Check your notification settings in Settings → Notifications. Also check spam folders for email notifications.
  </Accordion>
</AccordionGroup>

***

## Partner Program

<AccordionGroup>
  <Accordion title="Can I resell RevDesk to my clients?">
    Yes. Our white-label program lets you offer RevDesk under your own brand. [Learn more →](/partners)
  </Accordion>

  <Accordion title="How much can I earn as a partner?">
    Partners typically charge \$99-249/month and pay a platform fee that starts at \$37/seat. Most partners see
    60-70% margins.
  </Accordion>

  <Accordion title="Is there an affiliate program?">
    Yes. Earn 20% recurring commission for 12 months on referrals. [Learn more →](/partners/affiliate)
  </Accordion>
</AccordionGroup>

***

## Still have questions?

<CardGroup cols={2}>
  <Card title="Chat with us" icon="message">
    Live support during business hours
  </Card>

  <Card title="Email support" icon="envelope">
    [support@revdesk.com](mailto:support@revdesk.com)
  </Card>

  <Card title="Book a demo" icon="calendar">
    See RevDesk in action
  </Card>
</CardGroup>